Privacy Policy and Cookies Policy for Orderr

1.Business Information

App Name: Orderr
Business Name: Klikni Jadi DOO
Address: Skupi 5a 24, Skopje, Macedonia
Email: info@orderr.co
Phone: +389 2 3060 200

2. Purpose of the App

Orderr is a platform that allows users to order various types of products and services from our partners, including restaurants, markets, drugstores, pet shops, gift shops, electronics, and more. Services include delivery, self-pickup, table reservations, and ordering via digital menu using QR code or NFC connection.

3. Target Audience

Our target audience includes adults who order online and use convenience apps.

4.Data Collection

Types of Data Collected:

• Personal Information: Name, email, address, phone number. Users can save card details for online payments, but this information is stored externally by the payment processor of the bank.
• Usage Data: Information on how you use our service, such as your order history and preferences.
• Device Information: Information about the device you use to access our app, including device type, operating system, and unique device identifiers.

Sensitive Personal Data:

• We do not collect sensitive personal data such as health information or biometric data.

Collection Methods:

• Data is collected through registration forms, order forms, and user interactions with the app. We use necessary and performance cookies to enhance user experience and analyze app usage.

5. Data Usage

Purpose of Data Collection:

• To provide and maintain our services.
• To process and manage orders and payments.
• To improve and personalize user experience.
• To communicate with users regarding their orders or inquiries.
• To ensure the security and integrity of our services.

Usage of Collected Data:

• Personal data is used to verify user identity, fulfill orders, and address any issues that may arise.
• Usage and device data help us understand how our app is used and improve our services. 

6. Third-Party Sharing

We do not share user data with third parties for marketing purposes. However, we may share data with third parties to:

• Process payments through secure payment processors.
• Provide customer support services.
• Comply with legal obligations and protect our rights.

7. Data Storage and Security

Data Storage:

• User data is stored on secure servers provided by Google Cloud services.

Data Retention:

• We retain user data as long as the user’s profile remains active. Users can delete their profile at any time to remove their data from our servers.

Security Measures:

• We implement advanced encryption methods, secure access controls, and regular security audits to protect user data.

8. User Rights and Choices

User Access and Control:

• Users can access, update, or delete their personal data through their profile settings in the app.

Choices Regarding Data Collection and Usage:

• Users can opt out of non-essential data collection through their profile settings. We currently do not collect data for marketing purposes.

9. Data Breach Procedures

Steps in Case of Data Breach:

• We have established procedures to detect, respond to, and mitigate data breaches. In case of a data breach, we will take immediate steps to secure user data and prevent further unauthorized access.

User Notification:

• In the event of a data breach, we will notify affected users via email within 72 hours, providing details of the breach and recommended actions.

10. Legal Compliance and Contact Information

Legal Compliance:

• We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws and regulations. Our practices align with the privacy guidelines set forth by the App Store and Play Store.

Contact Information:

• For questions or concerns about our privacy policy, users can contact our Customer Service via email at info@orderr.co or phone at +389 2 3060 200.

11. Mobile-Specific Data

Mobile-Specific Data Collection:

• We do not collect mobile-specific data such as device ID or app usage data.

Permissions Requested:

• We request permissions to access the camera and contacts for functionalities like scanning QR codes and facilitating order placement.

12. Consent and Policy Updates

User Consent:

• User consent for data collection and usage is obtained through acceptance of our terms and conditions during the registration process.

Handling Withdrawal of Consent:

• Users can withdraw their consent by deleting their profile, which will result in the deletion of all their personal data from our servers.

Policy Updates:

• We review and update our privacy policy regularly to comply with legal requirements and enhance transparency. Users will be notified of significant changes to the policy via email.

13. Cookies Policy

What Are Cookies:

• Cookies are small text files stored on your device when you visit our website or use our app. They help us enhance user experience by remembering preferences and collecting usage data.

Types of Cookies We Use:

• Necessary Cookies: These cookies are essential for the operation of our website and app. They enable core functionalities such as security, verification, and user login.
• Performance Cookies: These cookies collect information about how users interact with our website and app, allowing us to improve their performance and user experience.

Third-Party Cookies:

• We do not use third-party cookies for advertising purposes. Any third-party services we use (e.g., payment processors) may have their own cookies policies.

User Choices Regarding Cookies:

• Users can manage cookie preferences through their browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website and app.

Changes to the Cookies Policy:

• We may update our cookies policy from time to time. Users will be notified of significant changes via email or through notices on our website and app.