Refund Policy for Orderr

1.Introduction

At Orderr, we strive to ensure that our users have a positive experience with our platform. This refund policy outlines the conditions under which refunds will be provided for services and products ordered through our platform.

2.General Refund Conditions

Eligibility for Refunds:

• Refunds are available for orders that meet the criteria outlined in this policy.
• Refund requests must be made within a specified period from the date of purchase (e.g., 14 days) depending on the nature of the product or service.

Non-Refundable Items:

• Certain products and services may be non-refundable, including but not limited to perishable goods, personalized items, and downloadable software.

3. Refund Conditions for Specific Services

Delivery Orders:

• Refunds will be issued for delivery orders under the following conditions:
  • The order was not delivered.
  • The order was delivered significantly late (e.g., more than 60 minutes beyond the estimated delivery time).
  • The delivered items were incorrect or damaged.
  • The quality of the delivered items was unacceptable.

Self-Pickup Orders:

• Refunds will be issued for self-pickup orders under the following conditions:
  • The items were not available for pickup at the specified time.
  • The items provided were incorrect or damaged.
  • The quality of the items was unacceptable.

Table Reservations and Digital Menu Orders:

• Refunds for table reservations and orders via the digital menu will be issued under the following conditions:
  • The reserved table was not available at the specified time.
  • The items ordered via the digital menu were not provided or were incorrect.
  • The quality of the service or items was unacceptable.

4.Refund Process

Requesting a Refund:

• Users must submit a refund request through the Orderr platform or by contacting our Customer Service via email at info@orderr.co or phone at +389 2 3060 200.
• The refund request should include the order number, a description of the issue, and any supporting evidence (e.g., photos of damaged items).

Review and Approval:

• Refund requests will be reviewed by our Customer Service team within [insert timeframe, e.g., 3-5 business days].
• Users will be notified of the approval or rejection of their refund request via email.

Issuing Refunds:

• Approved refunds will be processed and credited to the original method of payment within [insert timeframe, e.g., 7-10 business days].
• Users may also have the option to receive a refund in the form of store credit or a voucher for future use on the Orderr platform.

5.Dispute Resolution

Unresolved Issues:

• If a user is not satisfied with the outcome of a refund request, they may escalate the issue to our Customer Service management team.
• Further disputes will be handled in accordance with our dispute resolution policy, which may involve mediation or arbitration.

6. Changes to the Refund Policy

Policy Updates:

• Orderr reserves the right to update this refund policy at any time. Users will be notified of significant changes via email or through notices on the platform.
• Continued use of the platform after changes constitutes acceptance of the new refund policy.

7. Contact Information

Customer Service:

• For questions or concerns regarding this refund policy, users can contact our Customer Service via email at info@orderr.co or phone at +389 2 3060 200.