Terms and Conditions for Orderr

1.Introduction

Welcome to Orderr! By accessing and using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

2.Service Description and Usage

Scope of Services: Orderr is a platform that allows users to order various types of products and services from our partners, including restaurants, markets, drugstores, pet shops, gift shops, electronics stores, and more. Our services include delivery, self-pickup, table reservations, and ordering via digital menus using QR codes or NFC connections.

Usage Restrictions:

• Services are available only in areas where our partners operate.
• Some products and services may not be available in all locations.
• Users must comply with all applicable local, state, and national laws and regulations.

3.Account Creation and Maintenance

Account Creation:

• Users must provide accurate and complete information during registration.
• Users must be at least 18 years old to create an account.
• Accounts are personal and should not be shared or transferred.

Account Security:

• Users are responsible for maintaining the confidentiality of their account login information.
• Users must notify Orderr immediately of any unauthorized use of their account. 

4.User Responsibilities

User Conduct:

• Users must use the platform in a lawful and respectful manner.
• Users must not engage in fraudulent activities, harassment, or dissemination of false information.
• Users are responsible for maintaining the confidentiality of their login information.

Prohibited Activities:

• Engaging in activities that compromise the security or integrity of the platform.
• Using the platform for illegal purposes.
• Impersonating other individuals or entities.
• Attempting to gain unauthorized access to other users’ accounts or Orderr’s systems.

Consequences of Misuse:

• Accounts involved in prohibited activities may be suspended or terminated without notice.
• Legal action may be taken against users engaging in fraudulent or illegal activities.
• Users will be notified of violations and any actions taken against their accounts.

5.Payments and Fees

Payment Terms:

• Accepted payment methods include credit cards, debit cards, and other forms of digital payments as specified on the platform.
• Users may save payment information securely through our payment processor.

Fees:

• Service fees and delivery charges may apply and will be clearly displayed at checkout.
• All fees are non-refundable unless specified otherwise in our refund policy.

Refunds and Cancellations:

• Orders can be canceled according to our cancellation policy.
• Refunds will be processed in accordance with our refund policy, which is available on the platform.

6.Content and Intellectual Property

User-Generated Content:

• Users may post reviews and comments, provided they are respectful and lawful.
• Orderr reserves the right to remove any content that violates these terms.

Intellectual Property:

• All content provided by Orderr, including logos, trademarks, and platform design, is the property of Orderr and protected by intellectual property laws.
• Users may not copy, distribute, or create derivative works from Orderr content without permission.

7.Privacy and Security

Data Privacy:

• Users must protect their account information and not share it with others.
• Users are responsible for all activities conducted through their accounts.

Security Measures:

• Orderr uses advanced encryption and security protocols to protect user data.
• Users should report any security breaches or suspicious activities immediately.

8. Dispute Resolution and Liability

User Access and Control:

– Users can access, update, or delete their personal data through their profile settings in the app.
Choices Regarding Data

Collection and Usage:
– Non-Promotional Communications: Users can opt out of receiving promotional material, such as
newsletters, through their profile settings.
–  Analytics Data Collection: We use Google Analytics to gather information about how users interact with
our app, including device information, usage data, and other technical information. This data helps us
improve our services.
– Ad Tracking and Meta Pixel: Our app includes Meta Pixel, which may collect user data such as device
identifiers, usage information, and other details. This data could be shared with Meta (formerly
Facebook) for advertising and analytics purposes, even if we do not directly use it for marketing.

Data Sharing:
– Third-Party Services: We share some non-personal user data with third-party services such as Google
and Meta for the purpose of analytics and app performance optimization. This includes device
information, usage patterns, and potentially demographic information, depending on the services.

Opting Out of Data Collection:
–  Users can opt out of receiving promotional material, but certain essential data collection (e.g., for app
performance or analytics) is required to use the app.
– While we do not currently offer an option to opt out of Google Analytics or Meta Pixel tracking, users can
adjust their device settings or use third-party tools to limit tracking from these services.

9. Changes to Terms and Conditions

Policy Updates:

• Orderr reserves the right to update these terms and conditions at any time.
• Users will be notified of significant changes via email or through notices on the platform.
• Continued use of the platform after changes constitutes acceptance of the new terms.

10. Legal Compliance

Compliance with Laws:

• Users must comply with all applicable laws and regulations while using the platform.
• Any illegal use of the platform will be reported to the relevant authorities.

11. Refund Policy

General Refund Conditions:

• Refunds are available for orders that meet the criteria outlined in our refund policy.
• Refund requests must be made within a specified period from the date of purchase, depending on the nature of the product or service.

Refund Process:

• Users must submit a refund request through the Orderr platform or by contacting our Customer Service via email at info@orderr.co or phone at +389 2 3060 200.
• Approved refunds will be processed and credited to the original method of payment within a specified timeframe.

12. Cookies Policy

What Are Cookies:

• Cookies are small text files stored on your device when you visit our website or use our app. They help us enhance user experience by remembering preferences and collecting usage data.

Types of Cookies We Use:

• Necessary Cookies: Essential for the operation of our website and app.
• Performance Cookies: Collect information about how users interact with our website and app.

User Choices Regarding Cookies:

• Users can manage cookie preferences through their browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website and app.

13. Contact Information

Support and Contact:

• For support or inquiries regarding these terms and conditions, users can contact our Customer Service via email at info@orderr.co or phone at +389 2 3060 200.